Return Policy

Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client, where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the MD, Richard Smith on sales.graficut@gmail.com

Returns Policy: Graficut cannot offer returns unless:

a)The product does not match the confirmed and signed off order.

b)The product is damaged. Orders are thoroughly checked before leaving the premises.

Any issues with an order must be raised within 24 hours of receiving the goods. Failure to inform Graficut of any order issues within 24 hours of receiving goods will mean that the order is considered to have been checked and accepted.

If the delivered product does not match your confirmed and signed off order, please contact us to explain the issue in full. Thereafter, which we shall assess the situation and arrange the return of the aforementioned goods, should this be necessary. If the problem relates to the quality of the received product, then a photograph will need to accompany the description of the issue for Graficut to assess in full. Products need to be returned to Graficut for final assessment before any credit or refund can be assigned - if necessary.

Refunds will not be assigned should the product not be in the original packaging or have been used.

Refunds will only be offered should an order be cancelled prior to courier collections. If you wish to cancel an order you are required to contact Graficut as soon as possible.